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Store Policy

Returns & Exchanges

Return Policy

You have 7 days to return unused Stock Items in original condition with receipt and original packaging for an exchange or credit note.

Upon receiving your return, we will inspect the item to make sure it is in resellable condition before issuing a credit note or an exchange. If for any reason, the item is not returned in its original condition and packaging or is no longer resalable, item will not be accepted for an exchange or credit.

NO refunds or exchanges will be permitted without a receipt or gift receipt. For in store purchases as well as online orders being returned to a store location a copy of your receipt or gift receipt is required in order to process your return.

Exchanges are processed as a new order. We will credit the value of the returned merchandise and charge you for the new order.

After 7 days, items cannot be returned and are a final sale. We pride ourselves in maintaining high quality standards and cannot take back items that have been used, damaged or are not clean.

All Clearance and Floor Model items are FINAL SALE.

For safety and health reasons, some products are final sale:

These products include, but are not limited to:

  • Breast pumps & accessories

  • Bath tubs & Bathing accessories

  • Special Orders & Pre-Order Items

  • Mattresses & Mattress Covers

  • Furniture


All items labelled in our clearance area are final sale and cannot be returned or exchanged for store credit.

*Please note all shipping fees incurred when sending the order out are non-refundable and all returns are done at the customer's expense.  It is customer's responsibility to bring back purchased item under warranty which needs to be repaired or replaced. 

Baby & Kids Furniture Warehouse will not be held responsible in any way for any costs incurred in getting the product back to the store

Special Orders

All special order and furniture items are final sales and cannot be cancelled. Special orders are items that we do not have in our inventory and have an estimated order lead time. Once the items have been paid and ordered, they cannot be returned and are a final sale. You will be informed of the estimated order time for your items prior to completing the special order. Delivery times are estimated and not guaranteed. Please note that estimates are given based on information given by the supplier; Baby & Kids Furniture Warehouse is not responsible for supplier delays or back orders. As soon as the order arrives in store you will be contacted by either telephone or by email.


Full payment must be made prior to delivery or pick up of your order.  Only e-transfers and in store payments are accepted.  We accept Visa, MasterCard, Debit and Cash as a form of payment in store only.

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